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Customer Service Officer

Our Daily Bread Ministries   https://odb.org/

Status
Full-time
 
Geography
Kilsyth VIC
 
Remote / WFH?
 
Applications Close
not specified
 
Additional Links
 
Contact
Name: Jessie Than
Role: HR and Finance Manager
Email: click to email
 

Customer Service Officer

Full time, Melbourne Based

 

About the Organisation

Our Daily Bread Ministries exists to make the life-changing wisdom of the Bible understandable and accessible to all. We do this through creating print, digital, video and audio resources that help believers grow as disciples of Jesus and deepen their Christian faith.


Skills Required

  • Maintaining a high level of customer service
  • Good verbal, written and communication skills
  • Excellent command of spoken and written English
  • Excellent computer skills, including knowledge of Google Docs, with previous data entry experience
  • Be well organised and possess a good attention to detail
  • Previous experience with digital customer support
  • Have a demonstrated ability to be a self-starter, able to work independently and with other co-workers
  • Previous experience working with people from different ethnic, language, and cultural backgrounds
  • Previous experience in the Not for Profit sector or a church environment.

 

Key Responsibilities

  • A heart for ministry who likes communicating with customers and is passionate about delivery a high level of customer service and ministering to people across phone and email, meeting the needs of our readers
  • supports the team with accurate handling and processing of reader requests and donations through our print and digital channels.
  • Maintaining up to date knowledge of our print and online resources
  • Processing requests and donations within our CRM system ensuring accuracy to dispatch our biblical resources in a timely manner.
  • Assist with opening and processing the mail
  • Assisting the team with administrative tasks where required
  • Providing necessary support to the office staff when/where required
  • Have a strong conviction of the life changing power of the gospel of Christ and be actively involved in the life of the church

 

This position is located at our office in Kilsyth.

If you would like to be considered for this role, please send your cover letter and resume to Jessie Than, HR and Finance Manager (email: jessie.than@odb.org)

 


Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.
Christian Ministry Advancement Ltd. is a registered charity, incorporating the ministry of Christian Management Australia, CMA Standards Council, and Q4Connection. ABN 63 157 713 534
CMA can be contacted on 1300 CMA 300, or at PO Box 459 North Tamborine QLD 4272.
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