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General Manager – Sydney Community Services

Fusion Australia

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Name: Geoff Manton
Email: click to email
Phone: 0418 502 386

General Manager – Sydney Community Services


  • Term: 2 year fixed term contract
  • Reports to: Chief Executive Officer
  • Location: Negotiable



Have you got a spirit of adventure, a heart for mission and looking for a change?  Fusion Australia is a grass roots non-denominational independent faith based not for profit organisation.  For over 60 years Fusion has been working to bring life and hope to people by bridging gaps in community funded programs. We have been successful in this endeavour through the development of strong local community engagement, engaged philanthropic and fundraising support, and local social enterprise activities.

As a grass roots organisation, much of Fusion Australia’s achievement has been driven through exceptional long-standing volunteers and missionaries, including Company Secretary and governance functions.  Fusion has just close to 495 staff, including 159 paid staff, 308 part time volunteers, and a further 134 casual volunteers



The Position of General Manager – Sydney Community Services has been created to support the office of the CEO to maintain oversight of Fusions funded Sydney Community Services to ensure all contractual and reporting obligations are met, to develop and improve service practice, to grow the programs and to lead the organisations self-funded Christian outreach programs in Sydney.

Fusion Australia’s nationally distributed suite of programs operate across multiple disciplines (mental health, aged care, community housing, retail, disability, and community development). Most of these reside within separate state or federal jurisdictions that require individual reporting, acquittals, and compliance obligations across multiple government portals.

Local Centre managers undertake much of the reporting requirements, however above this the organisation requires a Sydney wide General Manager to introduce a coordinated, collaborative, corporate approach to its Community Service programs in the region to ensures business continuity, resilience, and strategic growth, yet maintain the local grass roots sense of control and engagement.

As a grass roots organisation much of Fusion Australia achievement has been driven through exceptional long-standing volunteers and missionaries.  As the community service and volunteer landscape changes this role has been generated to build additional resilience and expertise into the organisations Sydney Community Services.

The role includes travel executed in line with the objectives and Fusion’s Mission, Vision and Values.

The General Manager – Sydney Community Services objectives are to:

  • Support the development and achievement of Fusion Australia’s strategic plan
  • Increase funding opportunities and diversify income streams in Sydney’s Community Services portfolio.
  • Providing strategic and operational direction and management within the Sydney Community Service portfolio.
  • Ensure all target performance and outcomes are met in all service level agreements.
  • Ensure compliance with all legislative, regulatory and Fusion Australia requirements are adhered to and quality standards are met.
  • As required report to the Fusion Board or Board subcommittees on the portfolio’s operations.
  • Ensure appropriate human resource and accountability for 50 - 80 Staff & Volunteers



1 Leadership and Management

  • Identify and coordinate agreed goals and standards in line with and to contribute towards the successful delivery of Fusion Australia’s vision, strategic and business plans
  • Coordination, development, implementation, and reporting of all the Sydney Community Services portfolio business plans.
  • Reinforce Fusions Vision and Values to all stakeholders
  • Business sustainability.
  • Implement People and Culture Plan with a focus on implementing succession planning
  • Supervise the management team ensuring that performance issues are dealt with in a timely and appropriate manner
  • Ensure leadership team meetings are held.
  • Work as directed by the CEO and in cooperation with other internal and external stakeholders
  • Prepare and submit monthly management reports
  • Communicate regularly with the Executive management team and broader fusion team as required.
  • Resolve escalated complaints.

2 Funding, regulatory, and legislative reporting

  • Manage all the Sydney Community Services portfolio operational finance and regulatory reporting including all Federal and State contractual obligations and Work Health and Safety
  • Develop and ensure full understanding of the Sydney Community Services portfolio annual budget.
  • Prepare monthly CEO reports detailing expenditure and costs relating to wages and variances
  • Ensure expenditure remains within budgetary limits
  • Authorise expenditure as per the Fusion delegations and authorities policy
  • Ensure all KPI’s associated with all service agreements within the portfolio are met and appropriately documented
  • Manage, account for and report on all funding associated with service agreements
  • Complete and submit on time all service agreement reports.
  • Ensure all compliance requirements for Fusion are met
  • Ensure compliance requirements for Fusion are communicated and supported to staff via Team meetings

3 Human Resources

  • Develop and manage a sustainable HR strategy for the Sydney Community Services portfolio providing exceptional mentoring, guidance, and leadership support across the portfolio
  • Ensure appropriate supervision and debriefing is provided to the Sydney Community Services management and youth work teams.
  • Ensure annual staff appraisals are completed for all Sydney Community Services staff
  • Ensure all areas of Sydney Community Services are appropriately structured and fully staffed.
  • Ensure the recruitment, induction and documentation for all new staff through the Operations Manager is conducted as per Fusions delegation and authority policy
  • Manage escalating staffing issues including performance management
  • Work in cooperation with the Executive Team to provide a rewarding work environment for Fusion Staff

4 Safety, Quality and Continuous Improvement

  • Commitment to delivery of high-quality service through continuous improvement processes, appropriate risk management and ensuring safe organisation culture.
  • Participate in outcomes measurement, & evaluation processes. Seek client feedback where appropriate
  • Compliance with & contribution to WHS policies, to ensure a safe working environment.
  • Promptly record and report all incidents and complaints according to Fusion requirements.
  • Confidentiality is maintained and sensitive matters are dealt with diplomatically and discreetly.
  • Support ongoing probity checking processes (WWCC and National Criminal Records check) as required
  • Support any internal or external investigation of a matter and assist with reporting requirements and information flow
  • Ensure the understanding of and reporting requirements of risk of harm to clients (children, aged care and disability).

5 Professional Conduct and Relationship Management

  • Work within Fusion’s shared values, philosophy, Policy &Procedures, Code of Conduct, including mandatory reporting requirements.
  • Work within the Fusion framework of early intervention, diversity, inclusion, and non-discrimination.

6 Professional and Personal Development

  • Regular monthly management supervision and check in with the CEO
  • Attend professional supervision as required


To Apply

To enquire more about the role and to obtain a full copy of the position description please call Geoff Manton on 0418 502 386

If you are interested in applying, please send your resume and a cover letter addressing the Essential Criteria through to .


Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.
Christian Ministry Advancement Ltd. is a registered charity, incorporating the ministry of Christian Management Australia, CMA Standards Council, and Q4Connection. ABN 63 157 713 534
CMA can be contacted on 1300 CMA 300, or at PO Box 459 North Tamborine QLD 4272.
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