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Donor Relationship Manager

The Leprosy Mission

Full time
Box Hills VIC
Remote / WFH?
Applications Close
not specified
Additional Links
Position Description
Name: Nerida Collard
Email: click to email
  • An opportunity for you to make a difference with a Christian based global Not for Profit
  • You are the driving force behind our donor and community engagement
  • You will engage and build relationships with major donors, trust and foundations

We’re currently looking for a permanent full time Donor Relationship Manager to join our Box Hill, Melbourne team. Reporting to the CEO, you will be the driving force behind all aspects of donor engagement including community and church engagement, and customer service to supporters.

Key Responsibilities

There will be two key areas of focus: firstly, the Donor Relationship Manager will support customer service team and ensuring donors receive best quality of service including the implementation of donor journeys, as well as support the Engagement team to develop community and volunteer engagement.

Secondly; they will focus on major gifts and identify, research, qualify, and engage major gift prospects and foundations for events and solicitation. Developing and executing an individual plan of care (IPOC) strategy for each major donor, trust, foundation or prospect in the pipeline.

Engage current major donors, major donor prospects, trusts and foundations in ongoing dialogue about how their vision and passion match with the mission and ministry of The Leprosy Mission Australia

About you

You are passionate about connecting people with a great cause. As the Donor Relationship Manager, you will oversee the Engagement and Customer Service Teams who manage all supporter engagement through best practice customer service and community engagement initiatives.

Your key focus will also be on identifying, establishing, and nurturing relationships with major donors, granters, sponsors, and philanthropists to grow support for the work and mission of the organisation.  You will have the opportunity of bringing donors on a journey of seeing leprosy defeated in our lifetime.

You will possess

  • An understanding of and ability to operate within the Christian based beliefs, vision, mission and values of The Leprosy Mission Australia.
  • Tertiary qualifications in business, marketing, public relations, communications, or a related field or at least three years of experience in business, development, or fundraising
  • Excellent interpersonal skills with an ability to connect and influence a large and diverse group of people and can build and maintain meaningful professional relationships.
  • Excellent communication skills, with an ability to speak clearly and write effectively and persuasively to communicate effectively with a diverse donor base
  • Excellent presentation skills, able to share information and ideas effectively and efficiently.
  • Demonstrated commitment to fostering healthy relationships with donors/customers
  • Strong knowledge of prospect research, donor screening, and major donor models, such as Wealth Screening
  • Experience and knowledge of best practice initiatives in church and community engagement and customer service
  • Ability to take initiative without prompting, taking proactive steps to manage and improve all work tasks and operations, being innovative, responsible, and insightful
  • Results-oriented thinking and behaviour with a genuine concern for effectiveness; possessing the desire to get the job done with excellence

Why work for us:

We are a leprosy-focused Christian organisation that works internationally, and a key global player in the fight against leprosy. We are a Global Fellowship comprising Members from across the world.

We work with people of all faiths and none to bring about the defeat of leprosy and transformation in the lives of those affected, partnering with the local church and other stakeholders.

Through resourcing and supporting our global networks, our mission seeks to bring about transformation; breaking the chains of leprosy, empowering people to attain healing, dignity and life in all its fullness.

The Offer

Your remuneration package that is designed to reward you for your efforts whilst being true to our mission includes generous super with access to not for profit salary packaging benefits so you can boost your take home pay.

The role is full time 37.5 hours per week. 

The Leprosy Mission Australia offers

  • generous super of 11%
  • attractive not for profit salary packaging program (with up to $18,550 of your salary tax free, depending on personal circumstances
  • Flexible working arrangements and working from home options

Position Description

For further information you can download a copy of the Position Description here.

How to apply

If you are passionate about ending leprosy in our lifetime and you are up for the challenge, please apply!

Send your application to making sure that you submit your resume along with a cover letter that tells us in one page:

  1. What is it about this role that makes you want to apply?
  2. What your skills and experience can bring to this role?
  3. Why you want to work with The Leprosy Mission Australia?


TLMA has a zero-tolerance policy towards any abuse, neglect and exploitation to all people. It is a requirement to sign and comply with all TLM organisational policies, including the Safeguarding Policy and Code of Conduct.

Successful applicants will be required to provide a recent National Police Check certificate and a valid Working with Children Check.

The Leprosy Mission Australia is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.
Christian Ministry Advancement Ltd. is a registered charity, incorporating the ministry of Christian Management Australia, CMA Standards Council, and Q4Connection. ABN 63 157 713 534
CMA can be contacted on 1300 CMA 300, or at PO Box 459 North Tamborine QLD 4272.
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