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Customer Service Officer

Our Daily Bread Ministries

Kilsyth VIC
Remote / WFH?
Applications Close
16 February 2023
Additional Links
Name: Jessie Than
Email: click to email


Customer Service Officer


Seeking to recruit a pro active person who thrives when talking with customers and partners

Part Time or Full Time


About the Organisation 

Our Daily Bread Ministries exists to make the life-changing wisdom of the Bible understandable and accessible to all. We do this through creating and distributing print, digital, video, and audio resources that help believers grow as disciples of Jesus, and deepen their Christian faith.

Position Summary

In this new role you will be an integral part of the Ministry Relationship team, enhancing our service and relationship with our readers, pastors, and our ministry partners across all channels.  You will be committed to maintaining and enhancing long term existing relationships with the readers of our Biblical resources and be able to identify new ministry opportunities through your communications.

We are looking for someone with a heart for ministry and our Biblical content, who is used to delivering a high level of customer service. You will be most comfortable making and answering phone calls and replying to emails in a proactive manner. You will also need to be an active team player assisting your peers at busy times.

In this role you will work closely with the Supervisor of the Ministry relations team and be part of the wider ministry services team.  You will be the key person providing excellent customer service to our readers, by answering and making phone calls, responding to emails. This role is vital in ensuring that our Biblical resources are distributed widely across our print and digital channels. 


Key Responsibilities

  • Proactively answer requests and enquiries via phone or email providing excellent and timely customer service
  • Develop good relationships with our readers, pastors and partners
  • Be able to identify new ministry opportunities through your communications
  • Continually increase product knowledge and grow an understanding of our wider product range.
  • Provide necessary support to the ministry team when required
  • Liaise and build good internal relationships with our digital marketing team, logistics manager and finance people
  • Accurately update your interactions within our CRM

Skills and Experience to be successful

  • Have a demonstrated ability to be a self-starter and able to work independently and with team members
  • Have a genuine commitment to customer service excellence
  • Possess strong verbal and written and communication skills
  • Excellent computer skills, including knowledge of Google Docs.
  • Have a strong conviction of the life changing power of the gospel of Christ.
  • Be actively involved in the life of the church through attendance and ministry involvement 

Highly Regarded Job Requirements

  • Proven experience working in sales and/or customer service environments
  • Experience with working with people from different ethnic, language, and cultural backgrounds is preferred.
  • Previous experience working in Not for Profit sector, in particular Christian faith-based ministry
  • Previous experience with Digital Customer Support
  • Previous Salesforce experience


This position is located at our office in Kilsyth. 

If you would like to be considered for this role please send your cover letter and resume to our Finance and HR manager Jessie Than  Email  


Applications Close - February 16th 2023


Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.
Christian Ministry Advancement Ltd. is a registered charity, incorporating the ministry of Christian Management Australia, CMA Standards Council, and Q4Connection. ABN 63 157 713 534
CMA can be contacted on 1300 CMA 300, or at PO Box 459 North Tamborine QLD 4272.
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