Supporter Engagement Officer
The Opportunity
Location: Brisbane (Springwood) QLD
Role Type: Full-time I Customer Services
We seek a ministry-hearted individual to serve in a frontline supporter care role, focused on building trust and authentic relationships with our listeners and stakeholders. Through inbound and outbound communications, you will provide timely, compassionate, and professional responses that reflect Vision’s mission and values. This role will involve discerning supporter needs, offering prayer support when appropriate, and helping deepen engagement with the ministry. Additionally, it will require assistance with general office administration and reception duties, contributing to a welcoming and well-organised environment. This position requires a sincere Christian faith, strong communication skills, and a heart to serve others with empathy and excellence.
About Vision Christian Media
Vision Christian Media is a trusted nationwide Christian media ministry, reaching people nationwide through 800+ broadcast locations (FM/AM and DAB+ in key cities), Vision app and websites, podcasts, online video, printed publications and more, engaging an estimated 1.3 million people monthly. We exist to help people look to God daily with Bible-centred content, prayer, news, teaching and discipleship resources that serve communities across Australia and beyond. https://vision.org.au/about-us
Role Purpose
- To build authentic, trust-based relationships with supporters through timely and compassionate inbound and outbound communications.
- To provide professional responses across multiple channels (phone, email, social media), reflecting Vision’s mission, values, and biblical foundation.
- Discern supporter needs, offer prayer support when appropriate, and encourage deeper engagement with the ministry.
- Support general office administration and reception duties to ensure a welcoming and well-organised environment.
Key Responsibilities
This role is responsible for delivering exceptional supporter care through inbound and outbound communications, including phone, email, and social media, while reflecting Vision’s mission and values. You will build authentic relationships with supporters, respond to enquiries with professionalism and compassion, and offer prayer support when appropriate. The role also includes maintaining accurate supporter records, assisting with general office administration and reception duties, and ensuring all interactions align with Vision’s Christian ethos and commitment to excellence.
Successful Candidate Profile
The successful candidate will be a warm, empathetic communicator with a heart for ministry and a passion for serving others. You will have proven experience in customer service or supporter engagement, strong interpersonal and time management skills, and a sincere Christian faith that guides your interactions. With a professional and compassionate approach, you’ll build meaningful relationships with supporters, respond to their needs with care, and contribute to a positive and welcoming environment that reflects Vision’s mission and values.
As a representative of Vision Christian Media, it is a genuine occupational requirement of all roles that staff align with, hold and act consistently with Vision’s core values and religious beliefs https://vision.org.au/core-beliefs
How to Apply
If this full-time opportunity aligns with your skills and aspirations, and you're interested in joining us in sunny Queensland to help share our vision across Australia, we invite you to apply by visiting our website and submitting your resume and cover letter by midnight on Wednesday, 3 December 2025.
Your cover letter should be no more than two pages:
- Tell us why you are interested in this position.
- Demonstrate your skills, experience, and heart to be successful in this role.
Please Note:
Applicants must have the legal right to work in Australia. Prior to appointment, a National Police Check and a valid Working with Children Clearance (Blue Card) will be required. Vision may contact referees and third-party providers to verify qualifications, work history, and suitability for the role.
Applications will be reviewed on a rolling basis, and the position will be filled once the right candidate is identified. Early applications are encouraged. |
