Alpha Australia - Customer Engagement Specialist
We are a collaborative, mission-driven team entering a season of restructuring for scalability, seeking a Customer Engagement Specialist to serve as a key member of the Engagement team. However, this role will span the entire organisation and interact with the Creative, Digital, Donor Development, Youth, and Church Engagement teams.
Location is flexible: Sydney, Melbourne or Brisbane
ABOUT ALPHA AUSTRALIA
Alpha Australia exists to serve the Church in its mission to help people discover a relationship with Jesus. We equip churches of all denominations to create spaces for conversations about faith.
The Customer Engagement Specialist will thrive on connecting with people across varied contexts, helping them navigate their questions and needs, and ensuring that every interaction reflects Alpha’s mission and values.
Responsibilities include oversight/contribution across the following areas:
- Customer Engagement Oversight - Lead and manage all inbound customer interactions across multiple channels, ensuring all enquiries are responded to in a timely, professional, and pastorally appropriate manner.
- Customer Experience & Journey
- Content & Knowledge Management
- Team Collaboration & Leadership
- Systems & Process Improvement
KEY ATTRIBUTES & SKILLS
A strong alignment with Alpha’s mission, vision, and values
Deep familiarity with Alpha and how it operates in various contexts
Excellent interpersonal skills, with the ability to engage warmly and professionally with a diverse audience
Strong written communication skills, with attention to tone, clarity, and accuracy
Highly organised, with the ability to manage multiple channels and priorities
Confidence in team collaboration, delegation, and relationship-building
Ability to train others in culture, content and best practice
A proactive mindset with the ability to identify and implement improvements
Comfort working with digital tools and willingness to engage with AI-enabled systems
Desirable (but not essential)
Experience in customer service, ministry support, or community engagement
Familiarity with Salesforce would be an advantage, as well as helpdesk platforms, or chatbot tools
Experience working in or with churches, schools, or not-for-profit organisations
WORK STRUCTURE
This role is offered as:
Full-time, or with flexibility over 5 days per week.
WHY THIS ROLE MATTERS
This role sits at the front door of Alpha Australia. Every interaction shapes how people experience Alpha - often forming their first impression of the organisation and, in many cases, the wider Church.
Done well, this role helps remove barriers, builds trust, and enables more people to engage meaningfully with Alpha’s mission.
TO APPLY
Forward your CV and a brief cover letter outlining your experience and why you feel aligned with this role and our mission to Davina Bartels at hr@alpha.org.au
Applications will be reviewed as they are received.
Applications will close on Friday, the 19th of June 2026.
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