Client Service Officer

Join our Client Services Team and respond to client enquiries, process client transactions, and project a professional company image through highly responsive client communications…..

BFS is a leading Christian Financial Services Provider, seeking to resource Baptist and other Christian ministries.

ABOUT OUR COMPANY:

We’ve been supporting Christian ministry for over 35 years, including over 350 churches, Christian schools and other ministries by pooling funds from our savings and investment accounts to provide loans, grants and other assistance to support their work and activities. We’re different because we understand the challenges that churches and ministries face, and work to overcome them.

DESIRED KNOWLEDGE / EXPERIENCE:

• Professional communication skills, both verbal and written
• Experience in complex customer service or call centre work
• Experience in financial services is an advantage
• Strong numeracy skills and attention to detail
• Willingness to learn new systems
• A personal Christian commitment, demonstrated by your participation in a local church and Christian ministry.

As part of the BFS team, this role works together with senior managers and other BFS staff to:

• Generate and facilitate awareness of BFS’s services and capabilities
• Contribute to the development of BFS’s strategies, service and support processes
• As for all roles within BFS, this position is also responsible to ensure compliance with all personal, professional and organisational obligations as detailed in BFS’s Policies and Procedures.

To apply for this role or for a copy of the Position Description for this role please contact the HR Manager at  hr@bfs.org.au

• Please include a cover letter and a summary of your faith journey with your application.