Guest Services & Experience Assistant

Guest Services & Experience Assistant –

Full-time (Potential for Traineeship if suitable)

QCCC Tamborine is looking for enthusiastic person with a passion for Christian Camping and providing outstanding client service to our guests and administrative support in our office. QCCC Tamborine is a busy 300+ bed conference centre which hosts more than 150 groups (15,000 guests) each year. The site is used for school camps, church conferences, by community groups and other special events year-round.

This position can include a fulltime traineeship (Certificate 3 in Business Administration) if suitable, employment is 38 hours per week, with the successful applicant employed under the Amusements, Events & Recreation Award 2020. Shared accommodation may be provided onsite if needed.

Essential Functions of the Position 

• Maintain a professional and friendly reception for visitors and clients both at front desk and over the phone.
• Pre-camp client liaison, including initial contact planning and client contact information updates.
• Carry out site visits for potential and existing clients.
• Assist with collation of client booking details including meal and room selections and activity programs.
• Checking in arriving groups including providing site briefings.
• Provide barista style coffees from our on-site café.
• General administrative support as required including potential coverage for call-outs.

Desired Experience

• Previous experience in hospitality is not required; however previous barista training and Venue 360 software experience would be an advantage.
• Must currently possess or be eligible to apply for a Blue Card for working with children.
• Able to work flexible hours, including occasional weekends and some public holidays.
• Hold a current driver’s licence.
• Proficient in Microsoft Office Suite or the ability to quickly learn.

Selection Criteria: 

• Friendly, out-going, energetic and comfortable working around guests of all ages and cultures.
• Strong work ethic and self-motivated.
• Detail orientated and ability to prioritise multiple tasks in a busy customer-focussed environment.
• Demonstrated & excellent verbal and written communication skills.
• Ability to embrace and deliver an incarnational approach to Christian Ministry, guided by QCCC’s visual vision statement, the R1202 Hand, and exercise it towards staff and guests.

Further information: 

Enquiries about the nature of the position can be made by contacting Ian Partridge the Operations & Ministry Manager at QCCC Tamborine.

Tel: (07) 5545 1417 Email: admin@tamborine.qccc.org.au

Application close: Friday 27th of June 2025