Funeral Home All-Rounder

Position Description
Job Title: Funeral Home All-Rounder
Reports To: Funeral Director / Manager
Location: Springwood
Employment Type: Casual

Position Purpose

This role plays a vital part in supporting Funeral Directors and the team in the delivery of compassionate, respectful, and professional funeral services. As part of a faith-based, not-for-profit organisation, this position reflects Bethel Funerals’ commitment to serving families with dignity, care, and integrity. The role involves a variety of tasks across all areas of funeral operations, ensuring that families receive the highest standard of support during one of life’s most difficult moments

Key Responsibilities

• Assist our team with day-to-day operations across a variety of tasks.
• Set up venues for viewings, services, and memorials and assisting as usher.
• Transferring deceased persons with dignity and care from hospitals, aged care & private homes.
• Maintain cleanliness and presentation of vehicles, facilities, and equipment.
• Ensuring families and guests feel comfortable as they visit and connect with various members of our team.
• Handling phone and guest enquiries with sensitivity and care.
• Preparing multimedia presentations for services and printed materials.
• Assisting with AV requirements.
• Assisting the Funeral Director with the final pre-funeral preparations including loading the hearse and other funeral requirements.
• Driving the hearse to and from the funeral location
• Cleaning the hearse and unpacking all funeral equipment.
• Assist with mortuary duties as required (training provided).
• Attend and contribute to engagement and marketing initiatives events when required.
• Participate in after-hours and weekend work as required.
• Participate in on-call and after-hours duties as rostered.

Key Skills & Attributes

• Compassionate and respectful demeanour.
• Strong interpersonal and communication skills.
• Be an outgoing, sensible, good-natured person with the ability to work in a team environment.
• Ability to work in emotionally sensitive environments and adapt to changing and challenging circumstances.
• Ability to relate well with Pastors, Chaplains, other Church leaders and Celebrants across all Christian traditions.
• High level of discretion and the ability to work professionally, showing respect to the public across a wide variety of cultures, religions and backgrounds.
• Ability to work under pressure while at the same time, being warm and approachable.
• Maturity and aptitude to always treat the deceased with dignity and respect.
• Physically fit and capable of manual handling tasks.
• Reliable, punctual, and well-presented. Exhibiting pride in themselves and the company they represent.
• Hold a current and unrestricted full driver’s licence.
• Computer and literacy with the ability to upskill in new software and systems.
• Being comfortable in dealing with deceased persons and being around a mortuary environment.
• Previous funeral industry experience would be advantageous.

Qualifications & Experience

• Previous experience in a customer service or support role preferred.
• Current driver’s license (manual license may be required).
• Ability to obtain a National Police Clearance.
• Training in manual handling and infection control (or willingness to complete).

Working Conditions

• May involve irregular hours, including weekends and public holidays.
• Exposure to emotionally challenging situations.
• Uniform and training provided.

Application

This is for casual employees across both our northern (Bethel Compassionate Funerals Queensland) and southern (Bethel & Logan Funerals) Brisbane sites.

Please email applications to infoqld@bethelfunerals.com.au