About CYC Adventures
CYC is a faith based outdoor education and group accommodation organisation with a head office on the Gold Coast. We facilitate programs in southeast Queensland and northern NSW all year round.
Our staff are our greatest asset, and as committed Christians, they seek to demonstrate the love of Christ to all our guests. Our mission is to deliver excellent programs, delivering key outcomes, through a Christian worldview
Role Overview
We are seeking a dynamic, hands-on Site Manager to lead the day-to-day operations at our Lennox Head site. You will oversee guest experiences, safety, staff leadership, and site logistics, ensuring every adventure is safe, memorable, and aligned with CYC Adventures' standards and values. This is an influential role that combines people leadership, operations, safety management, and community engagement in a beautiful outdoor setting.
Key Responsibilities
- Operations Leadership
- Manage daily site operations, scheduling, equipment handling, transport logistics, and activity coordination.
- Ensure activities run on time, to a high standard, and in line with company policies and local regulations
- Oversee inventory, maintenance, procurement of gear, and vendor relationships
- Safety and Compliance
- Lead health and safety programs; enforce risk assessments, incident reporting, and emergency procedures.
- Maintain required licenses, permits, insurance, and certifications; conduct regular safety briefings and toolbox talks.
- Perform regular site inspections and ensure compliance with environmental and safety standards
- Guest Experience
- Champion exceptional guest service; manage expectations, address feedback, and resolve issues promptly.
- Oversee guest check-in/out, trip planning, and post-activity communications to ensure consistency and satisfaction.
- People and Culture
- Recruit, train, coach, and manage guides, instructors, and support staff; oversee rosters and performance development.
- Foster a positive, inclusive, and safety-first workplace culture
- Financial and Administrative
- Support budgeting, cost control, and financial reporting for the Lennox Head site.
- Manage cash handling, POS reconciliation, and maintain accurate records of bookings, incidents, and equipment usage
- Community and Environment
- Represent CYC Adventures' values in all interactions with guests, partners, and stakeholders
What We're Looking For
- 3–5+ years of frontline operations management, ideally in outdoor adventure, tourism, hospitality, education or related fields.
- Proven leadership experience with a track record of developing and motivating diverse teams.
- Strong safety and risk management mindset with experience in incident reporting and emergency procedures.
- Excellent customer service, communication, and problem-solving skills.
- Ability to plan, organize, and execute multiple activities simultaneously.
- Basic financial literacy; experience with budgeting, forecasting, and cost control.
- First Aid/CPR certification or willingness to obtain.
- Knowledge of local regulations, environmental considerations, and the Lennox Head area is a plus.
What We Offer
- Competitive salary commensurate with experience
- Comprehensive onboarding and ongoing professional development
- A dynamic, outdoor-focused work environment with meaningful guest impact
- Employee benefits in line with company policies
- Access to gear and program discounts
- A supportive, safety-first team culture with regional leadership backing
- Onsite accommodation
Work Environment
- Outdoor site with variable conditions; some after-hours or weekend work
- Seasonal demand and a collaborative, guest-centric team
- Opportunity to influence program delivery and guest experiences
How to Apply
- Please submit your CV and a brief cover letter outlining your relevant experience, leadership approach, and why you're excited to join CYC Adventures in Lennox Head, to andrew@cycadventures.com.au
- Include any relevant certifications (First Aid/CPR, risk management, activity-specific qualifications) and references.
Application deadline: 30 September 2025 |
