Senior Business Systems & Data Manager
Anglican Overseas Aid (AOA)
Lead CRM, data governance, reporting and cross-team workflow improvement in a Christian international development organisation.
Full‑time (1.0 FTE) or 0.8 FTE | 2‑year contract
SCHADS Award Level 5
Abbotsford, Melbourne (hybrid preferred; remote Australia‑wide considered, with occasional travel to Melbourne)
Reports to: CEO
About Anglican Overseas Aid
Anglican Overseas Aid (AOA) is a Christian international development organisation associated with the Anglican Church of Australia. We work in partnership with communities, churches and development organisations across the Asia‑Pacific and Africa to support dignity, equality and inclusion, with a particular focus on gender and climate justice.
Our vision is to see Anglican communities working together for God’s renewed creation, free of poverty. We seek to live this out faithfully and responsibly through our systems, governance, culture and relationships.
Location & flexible work
Our office is based in Abbotsford, Melbourne, close to public transport. Hybrid working is standard. Remote Australia‑wide candidates are welcome, with occasional travel to Melbourne required from time to time.
About the Role
The Senior Business Systems & Data Manager is a senior operational leadership role within AOA. It leads the organisation’s business systems and data capability, with a strong focus on CRM stewardship (currently Salesforce), organisational workflows, reporting and digital readiness.
This role blends hands‑on technical delivery with values‑based people leadership, providing day‑to‑day leadership to two part‑time Operations Officers and contributing to the overall health, sustainability and effectiveness of the organisation.
The role works closely with the CEO, Engagement team, Executive and external technical providers to ensure AOA’s systems are fit for purpose, proportionate to organisational scale, and supportive of mission delivery, accreditation and compliance requirements.
Key priorities in the first 6–12 months
- Uplift CRM data integrity, governance and reporting reliability
- Deliver fit‑for‑purpose dashboards and organisational insight
- Conduct a pragmatic assessment of Salesforce fitness for purpose and clarify priority requirements
- Establish a staged, proportionate systems roadmap and vendor engagement approach
Christian Faith and Culture – Inherent to the Role
This role is situated within a Christian organisation working in and through the Anglican Church. As such, Christian faith and culture leadership are inherent requirements of this position.
The successful candidate will:
- Be personally aligned with the Christian faith and comfortable working within an Anglican context
- Participate authentically in the spiritual life of the staff team, including regular prayer and devotions
- At times, lead or facilitate prayer and devotions as part of shared organisational life
- Shape workplace culture, leadership practice and ethical decision‑making in ways consistent with AOA’s Christian values, including Church as light in the world, integrity and accountability
This role requires faith that is lived, integrated and expressed through leadership and work.
Key Areas of Responsibility
- Leadership and continuous improvement of core business systems, including CRM (Salesforce)
- Data governance, integrity, documentation and reporting
- Cross‑team workflow improvement and organisational “ways we work”
- Analytics, dashboards and organisational insight
- Digital readiness, including privacy, cybersecurity considerations and emerging technologies such as AI
- People & Culture systems enablement (Employment Hero workflows and compliance)
- Leadership and coordination of the Operations team
- Liaison with and oversight of external technical service providers
About You
You are a systems‑savvy leader who enjoys building practical solutions, improving clarity, and enabling others to work effectively.
You bring:
- Demonstrated experience in business systems and data roles (typically 5+ years), including hands‑on CRM administration
- Strong capability in data governance, reporting and system documentation
- Experience leading staff and coordinating work in a small organisational context
- A collaborative, organised and values‑driven leadership style
- A lived Christian faith and the ability to model and foster a Christ‑centred workplace culture
Why Work with AOA?
- Contribute directly to global justice and community transformation
- Be part of a committed, faith‑aligned team
- Shape systems that support mission, governance and accreditation
- Hybrid and flexible working arrangements
- Opportunity to exercise integrated Christian leadership in a senior operational role
To Apply
Apply via: AOA Careers Page (includes the Position Description).
Please submit your resume and a cover letter outlining your technical experience and Christian faith and culture alignment.
Enquiries: Jo Knight, CEO
aoa@anglicanoverseasaid.org.au
Applications close: 16 June
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